The business world today is heavily reliant on IT technology for almost every aspect of operations from banking, recruitment and data storage to communications and sales. NOCs are becoming vital for businesses to ensure the smooth running of all these IT technologies. If one component of the IT business operations goes down, it is not only costly to fix but it can cause a business to lose huge amounts of revenue.
But what exactly is an NOC?
An NOC or Network Operations Centre is the physical or virtual facility used to monitor and manage operational activities related to a business’ or organisation's network, system, application, and other infrastructure. It is essentially a hub that coordinates and optimises the performance of network devices and services ensuring smooth running of the IT facilities of the business or organisation. Behind the NOC is a team of IT professionals (such as our team here at ACMTECH) tasked with maintaining, managing, and monitoring the performance of a network.
Why does my business need an NOC?
As technology, levels of usage, and the number of users on a network continually grow, so too does the complexity of managing the network. To help ensure smooth operations, businesses employ a NOC team to monitor the health of the network and respond quickly to any issues that may arise. Here at ACMTECH, our team ensures that you and your team have peace of mind when it comes to the operation of your IT technology. Any issue that arises is dealt with quickly and efficiently to ensure your business does not suffer.
What’s more, just as within our team at ACMTECH, the members of a NOC team usually specialise in particular areas. Network administrators, technical support staff, system engineers, and security experts are all common roles within a NOC team. This means that when you work with a NOC team for your business, you are getting expertise from many fields in IT for a fraction of the cost that it would cost to employ and pay the salary of each individual.
Why are NOCs so critical? What do they actually do?
Determining the root cause of any issue or outage is a major role of a NOC team. System administrators and engineers use a variety of data points and tools to collect and analyse information, which helps them identify the underlying cause of an issue. With this information, they can take steps to quickly mitigate the issue and keep the network up and running as smoothly as possible.
Moreover, a NOC team is responsible for ensuring any software updates are implemented successfully. By keeping the firmware of all network devices up to date, the team helps to protect the entire network from security risks. In addition, should any changes need to be made to network devices, the NOC team is responsible for streamlining this process.
But it doesn’t stop there! NOCs support end users by troubleshooting any problems they may experience with hardware or software and we provide training on new software or technology.
As you can see the critical role a NOC team plays within any business cannot be overstated. At ACMTECH we serve as the first line of defence for our clients when it comes to network issues, monitoring the entire system and quickly responding to any problems. We also keep the IT systems running smoothly to ensure that end-users have the best possible experience.
If you are interested in our services as an NOC and would like to know more about how we can benefit your business and provide you with peace of mind. Please do not hesitate to contact the team here at ACMTECH and we will be happy to answer any queries you may have.
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